Frequently Asked Questions

Get all the answers you need to gear up like a Madridista.

Are the products on the store official Real Madrid merchandise?

Yes, all products sold on our store are 100% official and licensed by Real Madrid CF, ensuring the highest quality and authenticity for our fans.

Can I customize my jersey with a player's name and number?

Absolutely. We offer official printing services where you can choose any current first-team player or add your own custom name and number to your jersey.

Do you offer international shipping?

Yes, we ship globally to over 100 countries. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout.

What is your return policy for personalized items?

Please note that personalized items, such as jerseys with custom names or numbers, cannot be returned or exchanged unless the product is defective.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region.