Returns & Exchanges

We want you to be fully satisfied with your purchase from the Official Real Madrid Store; if not, you can return your items within 30 days of delivery for a full refund or exchange. Please note that personalized jerseys and custom items are final sale and cannot be returned unless they arrive damaged.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing